FAQ
Frequently Asked Questions (FAQ)
Orders
How do I place an order?
Simply browse our collection, add your desired item to the cart, and proceed to checkout. Follow the instructions to complete your purchase securely.
Can I cancel or modify my order?
If your order has not yet been processed or shipped, please contact us as soon as possible at:
We will do our best to assist you.
Shipping
How long does shipping take?
Estimated delivery times:
- Standard Shipping: 7–15 business days
- Express Shipping: 3–7 business days
Delivery times may vary depending on destination country and customs processing.
How can I track my order?
Once your order has been shipped, a tracking number will be sent to your email.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping availability may vary depending on destination.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for eligible items that are unused and in their original condition.
Please refer to our Refund Policy page for complete details.
How long does it take to receive a refund?
After the returned item is received and inspected, refunds are typically processed within 5–10 business days.
Diamond Information
What is the difference between a natural diamond and a lab-grown diamond?
Natural diamonds are formed naturally within the Earth over millions of years.
Lab-grown diamonds are created in advanced laboratory environments and possess the same physical, chemical, and optical properties as natural diamonds.
The primary difference is their origin.
Are lab-grown diamonds real diamonds?
Yes.
Lab-grown diamonds are genuine diamonds and are not imitation stones such as cubic zirconia or moissanite.
Do you clearly identify whether a diamond is natural or lab-grown?
Yes.
Every product listing clearly specifies whether the diamond is natural or lab-grown.
Do your diamonds come with certification?
Selected products may include grading reports or certificates from recognized gemological laboratories where applicable.
Please refer to individual product descriptions for details.
Jewelry Care
How should I care for my jewelry?
To maintain the beauty of your jewelry:
- Store pieces separately.
- Avoid exposure to harsh chemicals.
- Remove jewelry before swimming, bathing, or exercising.
- Clean gently with a soft cloth.
Will my jewelry tarnish?
Proper care can help preserve the appearance of your jewelry for many years. Care requirements may vary depending on the metal type.
Payments
What payment methods do you accept?
We accept secure payments through major payment providers, which may include:
- Visa
- Mastercard
- American Express
- PayPal
- Other available payment methods displayed at checkout
Is my payment information secure?
Yes.
All transactions are processed through secure, encrypted payment gateways.
Contact
How can I contact customer support?
For any questions regarding products, orders, shipping, or returns, please contact us:
Email:
Customer support typically responds within 24–48 business hours.
Additional Information
Are product photos accurate?
We strive to display products as accurately as possible. However, slight differences in color, appearance, or scale may occur due to screen settings, lighting conditions, and photography.
Are your products suitable as gifts?
Yes. Our jewelry is designed to make meaningful gifts for birthdays, anniversaries, engagements, weddings, and other special occasions.